From “Overqualified” to Team Leader in Financial Services

.

Through personalised advocacy and deep client insight, MAYDAY transformed a single admin brief into a career-changing placement.

4

roles

successfully

filled

5 day turnaround

for shortlists

during hiring campaign

1 strategic backfill

to enable

promotion

100% success rate

of placed

candidates

Client Overview

A fast-growing financial services organisation based on the Gold Coast engaged MAYDAY to support their expansion during a critical period of operational growth. Initially seeking three administrators to strengthen their team, the client needed reliable, capable talent who could adapt quickly and thrive in a high-performance environment.

Two men in suits smiling, one signing a document at a desk with a laptop and coffee cup.

The Challenge

Alongside the client’s growth hire requirements, MAYDAY met an experienced expatriate banking professional who had recently relocated to Australia. Despite an exceptional track record in the UK, she had faced repeated rejections - hundreds of applications and no meaningful traction.


Unable to break into the Australian market and needing income to support her family, she had begun a traffic controller course simply to secure work.


The hiring challenge became twofold:


  1. Finding an opportunity where her experience would be recognised, not dismissed as “overqualified.”
  2. Helping the client look beyond the job title to see the leadership value this candidate could bring.


Our Approach

We initially placed her in a junior administration role to give her the industry foothold she deserved. Upon acceptance and starting, the client mentioned they were struggling to fill a more senior team leader position — a role we felt was far better aligned to her capability.



Our strategy included:


  • Human-first engagement: Kelly Masson and Beth Jones invested 45 minutes in a deep conversation to understand her background, career goals, strengths and barriers she was facing in the local market.
  • Insight-led opportunity identification: By drawing on their understanding of the client’s culture and capability gaps, they recognised she was far more suited to the team leader position than the entry-level role she was initially hired for.
  • Strategic advocacy: They presented her case directly to the client, positioning her international experience as a strength and addressing concerns around overqualification. Their confidence in her potential played a crucial role in shifting the hiring manager’s perspective.
  • End-to-end support: From interview coaching to confidence building, MAYDAY ensured she felt prepared, supported and empowered throughout the process.

The Impact

  • 4 roles successfully filled, including 3 Super Admin positions + 1 team leader role
  • All roles were shortlisted within the week
  • The candidate stepped into a role that fully leveraged her leadership experience and set her up for long-term success in Australia
  • The client gained an exceptional leader they would have otherwise overlooked - strengthening their team with the capability they didn’t expect to access.


This outcome reinforced the irreplaceable value of human-centric recruitment - the ability to listen deeply, recognise potential, advocate with conviction and influence decisions that a CV or algorithm alone could never achieve.

It’s about opening doors, seeing beyond titles and changing the trajectory of someone’s career and someone’s business, for the better

Meet our Insurance Recruiters.

More Hiring Insights.

Four white paper figures holding hands on a pink background.
By Siobhan Filen March 9, 2026
International Women’s Day invites us to pause. To reflect and to take action. UN Women Australia’s theme for 2026, Balance the Scales , challenges us to confront the structural barriers that still limit equality, safety and fairness for women. In Australia’s healthcare sector, the imbalance is clear. Women make up around 74% of the health workforce a s a whole, delivering care, supporting patients and holding the system together every day. Yet when we look at who leads our healthcare organisations, the picture shifts. According to the Australian Academy of Health & Medical Sciences , leadership teams still don’t reflect the people powering the sector citing that women make up just 26% of leadership roles. A workforce powered by women . Women make up the overwhelming majority of Australia’s healthcare workforce. This is particularly visible across nursing , midwifery, allied health and community care , where women deliver frontline care, support patients and keep the system running day to day. They are, quite literally, the backbone of the workforce. Yet despite this strong representation, the same balance is not reflected in leadership. According to data from the Workplace Gender Equality Agency , women hold just 19.4% of CEO roles and 32.5% of key management positions nationally , highlighting the gap between who powers the sector and who leads it. Healthcare is no exception. While nearly 90% of Australia’s nursing workforce is female , leadership roles remain far less representative; even in sub sectors where they make up the majority of the workforce. Balancing the scales through fair, consistent recruitment . To create leadership teams that reflect the people delivering care, organisations need recruitment processes that are transparent, inclusive and consistent. From our experience here at MAYDAY Healthcare, these five practical steps make a meaningful difference: Use a standardised recruitment process - ensuring every candidate is assessed against the same criteria and interview structure. Form diverse interview panels - bringing multiple perspectives into decision making and reducing unconscious bias. Advertise roles inclusively - using neutral language and highlighting flexibility to attract a broader, more representative talent pool. Develop internal leadership pathways - giving existing staff access to sponsorship, development, and stretch opportunities. Document and review hiring decisions - creating transparency and accountability in how leaders are selected. A leadership team that reflects the workforce . Healthcare is built on empathy, diversity and service. Leadership should reflect those same values. When executive teams mirror the workforce, organisations benefit from stronger culture, better decision making, and improved patient outcomes. Balancing the scales isn’t about favouring one group over another—it’s about ensuring the systems we use to select leaders are fair, consistent and aligned with the reality of today’s healthcare workforce.
Woman with blonde hair, in a denim jumpsuit, smiles and looks at the viewer, set against a grey background.
December 20, 2025
At MAYDAY, “Recruitment with Care” is a lived daily practice, not just a slogan. And no one brings that philosophy to life more than Kat, Co-Founder and HR Director. From mentoring future leaders to shaping the programs that support our team’s wellbeing and progression, Kat plays a pivotal role in building the people-first culture we’re so proud of. We sat down with her to talk about what care looks like behind the scenes, how we support long-term growth and the little moments that make it all worthwhile. 1. What does “recruitment with care” actually mean for you day-to-day? It means treating people like people. Picking up the phone, being honest, keeping promises and remembering that every candidate is a real human with a real life. Care is in the micro-moments - the follow-ups, the empathy, the effort to really listen. 2. How do you support career growth at MAYDAY? By actually listening. We talk openly about goals, strengths, ambitions and the parts someone might want to develop. From there, we build a pathway that feels achievable and personal. Our approach includes: Clear expectations and structured progression plans Regular check-ins Access to senior mentors across the business A robust internal training calendar designed around real needs. We want every team member to see a future here and feel supported getting there. 3. What initiatives are you most proud of implementing? For me, it would be creating and implementing our people focused initiatives - the ones that genuinely make a difference in someone’s day, not just look good on paper. Things like: Stay interviews that help us understand what keeps people at MAYDAY Our return-to-work support framework The wellness program built around Move, Money, Munch and Mind Our mentoring and internal training programs The clarity of our progression plan. These are foundations, not add-ons. We’re in a constant pursuit of creating an environment where people feel supported, valued and set up for success. 4. Leading a growing team can’t be easy. What’s the biggest lesson you’ve learned? Communicate everything, even the small stuff. Transparency builds trust, and trust builds teams. And be kind - to yourself and to the people around you. Leadership isn’t about having all the answers; it’s about showing up consistently with empathy and clarity. 5. What gets you out of bed in the morning (besides coffee and 4 children)? Usually my one-year-old… or my husband returning from the gym! But professionally, it’s watching people grow. I love bringing new people into the business and seeing them settle, succeed and surprise themselves. Watching existing team members step into new challenges or progress their careers is the most rewarding part of my job. 6. Can you spill the secret sauce that makes MAYDAY such a great place to work? Our people. We hire genuinely great humans, trust them, support them and keep the ego out of the room. We genuinely want the best for every person. Want to learn more about Life at MAYDAY? Inspired to learn more about Life at MAYDAY? Connect with Kat for a chat or head to our Careers page to see where your next step could take you.
Man in blue scrubs, bun hairstyle, and beard, examining a vial with a syringe in a medical setting.
December 18, 2025
Client Overview A leading private healthcare provider, specialising in surgical and outpatient care. The organisation employs specialist staff across multiple departments and prides itself on delivering high-quality, patient-centred care. The Challenge The client needed a confidential executive search for a Director of Nursing. Their existing DON was relocating interstate, and the organisation required a seamless transition with minimal disruption to operations and patient care. Finding a candidate with the right leadership experience, cultural alignment and clinical credibility was critical. Our Approach Conducted an in-depth job briefing with the two owners to define essential skills, leadership attributes and cultural fit. Developed a targeted job ad and social media collateral in collaboration with the client. Initiated a strategic headhunting campaign, leveraging our national network of senior nursing leaders. Maintained regular, transparent updates with the client, ensuring alignment at every stage of the process. The Impact 4 days to deliver a shortlist of high-calibre candidates. 2 weeks total turnaround from brief to placement. 100% compliance checks completed before the candidate started. Zero operational disruption reported during the transition. A highly skilled Director of Nursing was successfully placed, bringing immediate leadership impact and cultural alignment. The client could focus on their clinical responsibilities, confident that the transition was managed seamlessly. Client Feedback: The two owners, both surgeons, praised the process as efficient, low-disruption and professionally managed end-to-end. They highlighted our proactive communication and sector expertise as key factors in the successful outcome.
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