Securing

1,100+ Hires

for a Leading

Global Insurer

.

When the pressure is on and talent availability is at its lowest, you need a partner who responds with speed, precision and care.

1,168

Roles filled

across claims, customer

service and operations

48-hour

Turnaround

or less, for shortlists

during hiring campaign

Up to 75%

roles placed

during high volume

recruitment periods

8+ year

partnership

delivering consistent,

high quality outcomes

Client Overview

A leading global insurance provider with operations across Australia, known for its strong customer focus and large-scale national workforce.


The organisation manages complex claims, customer service and underwriting functions, all requiring adaptable teams capable of scaling quickly during peak demand periods.

Two men in suits smiling, one signing a document at a desk with a laptop and coffee cup.

The Challenge

This insurer frequently experiences surge hiring cycles, requiring large numbers of roles to be filled within tight 24–48 hour timeframes.



These peaks often occur when talent availability is at its lowest, creating a need for a recruitment partner that could act as an extension of their internal team, delivering speed, accuracy, compliance and care under pressure.

Our Approach

MAYDAY combined deep industry knowledge with a proactive, partnership-led approach to recruitment.


Our strategy included:


  • Maintaining a live, pre-vetted talent pipeline of insurance, claims and contact centre professionals ready for immediate placement.
  • Deploying a dedicated delivery team aligned with internal hiring managers to ensure transparency and speed.
  • Executing rapid turnaround processes, with shortlists delivered within 24 hours of a brief.
  • Working collaboratively with MSP partners and internal HR teams to ensure full compliance within strict frameworks.
  • Embedding The MAYDAY Experience*, ensuring every client and candidate interaction reflected care, clarity and connection.

The Impact

  • 1,168+ placements delivered since the partnership began in 2017.
  • Consistent 48-hour turnaround during surge hiring periods.
  • 50–75% campaign share achieved when competing with multiple agencies.
  • Delivered over $850,000 in recruitment services in the past 12 months.
  • Trusted by the client as a long-term partner for surge and steady-state recruitment - valued for our reliability, speed and care.
  • Enabled the client to maintain customer satisfaction and operational continuity through high-demand cycles.

Joanna was very proactive, personable and made everything as easy as possible. She gave plenty of information about the position with an enthusiastic attitude. A very pleasant experience overall.

Flynn

Candidate

Meet our Insurance Recruiters.

Woman with blonde hair wearing striped dress, smiling, resting head on hand, sitting on leather sofa.

Katrina Docherty

Co-Founder & Director

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Woman with blonde hair, smiling, wearing patterned top, resting arm on green chair, indoors.

Imogen Storie

Co-Founder & Director

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Woman with blonde hair smiling, wearing a floral top, in front of a wood-paneled wall with text.

Joanna Ward

Co-Founder & Director

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